Remote Account Representative

BCA Financial Services, Inc.; Nashville (TN); Remoto; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Company equipment

Descrizione del lavoro

BCA Financial Services, Inc. is hiring for a remote, full-time role where you will talk with patients to explain their accounts and help find solutions from home. Expect a Monday–Friday schedule with a base of $17/hour plus monthly bonus opportunities, plus full benefits and a company-provided setup.

You will document interactions, offer payment options, and work toward performance goals with coaching support, in a privacy-conscious, empathetic environment.

Competenze

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Mansioni

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Conoscenze

Communication

Problem solving

Customer service

Empathy

Descrizione del lavoro

$17/hour + Monthly Bonus | Full-Time | Monday-Friday

Make an impact - while working from home.

Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we'd love to meet you. You'll play an important role in helping patients navigate their financial responsibilities with respect and care. We'll provide the equipment, tools, training, and support - you bring the drive to succeed.

What We Offer

• $17/hour + monthly bonus opportunities
• Consistent Monday-Friday schedule
• Medical, dental, vision, GAP, and life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-provided equipment

What You'll Do

• Talk with patients to help them understand their accounts and find solutions
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Requirements

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)
• A reliable, detail-oriented work style

Work-From-Home Requirements

• Must reside in: FL, GA, MO, NE, NC, SC, TN, or VA
• Quiet, private workspace
• High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
• Wi-Fi and hotspots are not supported
• Must meet tech requirements before training begins

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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