Bilingual Client Onboarding Specialist

Meneses Law; Austin (TX); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

Structured Training Programs

Work-Life Balance Schedule

Bonus opportunities

Job summary

A reputable law firm in Austin, Texas, is looking for a Sign-up Representative to facilitate the onboarding process for clients. This role involves excellent communication skills, attention to detail, and providing support to enhance the client experience. Requires experience in customer service, fluency in English and Spanish, and the ability to work in a fast-paced environment. The firm promotes a positive workplace culture and offers competitive compensation, including benefits and opportunities for growth.

Qualifications

• Must have emotional intelligence to handle difficult conversations.
• Fluency in both English and Spanish is required.
• Ability to document interactions accurately.

Responsibilities

• Greet clients and guide them through the sign-up process.
• Collect and verify client information.
• Address client inquiries promptly and effectively.
• Maintain positive relationships with clients.
• Educate clients about the firm's services and timelines.

Skills

Customer service experience

Fluent in English and Spanish

Excellent verbal and written communication skills

Organizational skills

Problem-solving skills

Interpersonal skills

Time-management

Ability to work in a fast-paced environment

Education

Bachelor's degree

1 year of customer service experience

Tools

Microsoft Office Suite

Job description

A reputable law firm in Austin, Texas, is looking for a Sign-up Representative to facilitate the onboarding process for clients. This role involves excellent communication skills, attention to detail, and providing support to enhance the client experience. Requires experience in customer service, fluency in English and Spanish, and the ability to work in a fast-paced environment. The firm promotes a positive workplace culture and offers competitive compensation, including benefits and opportunities for growth.