Bilingual Intake Specialist - Client Onboarding

Bottaro Injury Lawyers; Fall River (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan options

Training and professional development opportunities

Job summary

A personal injury law firm is looking for a detail-oriented and bilingual (Spanish) Intake Specialist. This position serves as the first point of contact for potential clients, requiring excellent communication skills and the ability to handle sensitive information. Responsibilities include gathering essential case details and coordinating with attorneys throughout the onboarding process. The ideal candidate should have a customer service mindset and preferably some experience in a legal or medical environment. Competitive salary and benefits offered.

Qualifications

• Strong verbal and written communication skills are required.
• Prior experience in intake, legal assistant, or customer service is preferred.
• Ability to handle sensitive situations with discretion and empathy.

Responsibilities

• Serve as first contact for potential clients through various channels.
• Gather detailed information on prospective clients’ accidents or injuries.
• Assess case viability in consultation with attorneys.
• Maintain client information in the firm’s case management system.
• Meet performance metrics like response time and lead conversion.

Skills

Bilingual (Spanish)

Excellent communication skills

Customer service mindset

Ability to multitask

Empathy and professionalism

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office Suite

Legal case management software

Job description

A personal injury law firm is looking for a detail-oriented and bilingual (Spanish) Intake Specialist. This position serves as the first point of contact for potential clients, requiring excellent communication skills and the ability to handle sensitive information. Responsibilities include gathering essential case details and coordinating with attorneys throughout the onboarding process. The ideal candidate should have a customer service mindset and preferably some experience in a legal or medical environment. Competitive salary and benefits offered.