Bilingual Client Onboarding Specialist

Meneses Law PLLC; Orlando (FL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Time Off

Paid Holidays

401k Safe Harbor Match

Job summary

Meneses Law PLLC in Orlando, FL seeks a Sign-Up Representative to be the first point of contact for potential clients, guiding them through onboarding and providing ongoing support.

The role requires excellent communication, bilingual fluency in English and Spanish, sharp attention to detail, and the ability to work independently in a fast-paced environment. Responsibilities include greeting clients, collecting information, following a scripted process, and maintaining client relationships.

Qualifications

• Experience in customer service or client relations.
• Fluent in English and Spanish.
• Excellent verbal and written communication.

Responsibilities

• Greet clients and guide them through the sign-up process.
• Collect and verify client information for onboarding.
• Address inquiries with clear, concise information; maintain responsiveness.
• Document conversations and report to management on client concerns.

Skills

Customer service

Bilingual English/Spanish

Communication

Time management

Independent work

Problem solving

Interpersonal skills

Documentation

Confidentiality

Education

Associate's Degree

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Meneses Law PLLC in Orlando, FL seeks a Sign-Up Representative to be the first point of contact for potential clients, guiding them through onboarding and providing ongoing support.

The role requires excellent communication, bilingual fluency in English and Spanish, sharp attention to detail, and the ability to work independently in a fast-paced environment. Responsibilities include greeting clients, collecting information, following a scripted process, and maintaining client relationships.