Bilingual Client Onboarding Specialist (English/Spanish)

Meneses Law PLLC; Austin (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401k Safe Harbor Match

2 weeks of Paid Time Off

10 paid holidays

Medical benefits (Health)

Job summary

Meneses Law PLLC in Austin, TX is hiring a Sign-Up Representative. You will be the initial point of contact for potential clients, guiding them through the sign-up process, collecting information, and ensuring a smooth onboarding experience.

Strong bilingual skills and excellent communication are essential for success in this role. The position requires attention to detail, the ability to work independently, and a customer-centric approach.

Qualifications

• Experience in customer service or a similar role.
• Strong communication and interpersonal skills.
• Fluency in English and Spanish.
• Proficiency with MS Office and data tools.
• Ability to manage time and priorities in a fast-paced environment.

Responsibilities

• Greet clients and guide them through the sign-up process.
• Collect and verify client information for onboarding.
• Serve as primary contact for potential clients and provide timely information.
• Maintain positive client relationships through effective communication.
• Document conversations and report client concerns to management.
• Follow a prescribed script to ensure consistency.
• Other tasks as needed for daily operations.

Skills

Customer service

Bilingual EN/ES

Microsoft Office

Time management

Independent work

Cross-functional collaboration

Verbal & written communication

Attention to detail

Data entry

Education

Associate's Degree

Bachelor's Degree preferred

Job description

Meneses Law PLLC in Austin, TX is hiring a Sign-Up Representative. You will be the initial point of contact for potential clients, guiding them through the sign-up process, collecting information, and ensuring a smooth onboarding experience.

Strong bilingual skills and excellent communication are essential for success in this role. The position requires attention to detail, the ability to work independently, and a customer-centric approach.