Bilingual Client Onboarding Specialist

Meneses Law; Orlando (FL); Presencial; USD 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental and Vision

Employer Paid Life Insurance

Paid Time Off

Paid Holidays

401k Safe Harbor Match

Resumo da oferta

Meneses Law is seeking a Sign-Up Representative to be the first point of contact for prospective clients, guiding them through the initial onboarding process and providing ongoing support.

The role requires exceptional communication, attention to detail, and a customer-centric approach to enhance the client experience. Fluency in English and Spanish is essential, with the ability to work in a fast-paced immigration law firm environment.

Qualificações

• Experience in customer service or client relations.
• Fluent in English and Spanish.
• Excellent written and verbal communication.
• Ability to work in a fast-paced environment.

Responsabilidades

• Greet clients and guide through sign-up process.
• Collect and verify client information for onboarding.
• Serve as primary contact for inquiries with clear information.
• Maintain client relationships with timely communication.
• Document conversations and report concerns to management.
• Adhere to prescribed script and daily tasks.

Conhecimentos

Customer service

Communication skills

Microsoft Office

Time management

Problem solving

Independent worker

Cross-functional collaboration

Verbal communication

Written communication

Bilingual English/Spanish

Formação académica

Associate's Degree

Bachelor's Degree preferred

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Meneses Law is seeking a Sign-Up Representative to be the first point of contact for prospective clients, guiding them through the initial onboarding process and providing ongoing support.

The role requires exceptional communication, attention to detail, and a customer-centric approach to enhance the client experience. Fluency in English and Spanish is essential, with the ability to work in a fast-paced immigration law firm environment.