Bilingual Client Experience Associate (Spanish)

PNC; Riverside (CA); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match

Paid holidays

Parental leave

Educational assistance

Job summary

PNC in Riverside, CA is seeking a Bilingual Spanish - Client Experience Associate to deliver exceptional customer service in our retail organization. This in-office role focuses on guiding customers through banking options, educating on digital tools, and identifying opportunities to meet financial needs.

The position emphasizes loyalty, wallet growth, and a strong service mindset, with competitive pay and a comprehensive benefits package. Fluency in Spanish is a plus to assist diverse customers.

Qualifications

• Role requires a customer-focused approach with a focus on banking products and services.
• No degree is required; related experience or certifications may be considered.
• Strong communication and problem-solving abilities are important.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and refers to branch staff as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to policies and ensures teller and branch operations are efficient and accurate.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.
• Supports customer loyalty and helps grow wallet share through a differentiated customer experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Riverside, CA is seeking a Bilingual Spanish - Client Experience Associate to deliver exceptional customer service in our retail organization. This in-office role focuses on guiding customers through banking options, educating on digital tools, and identifying opportunities to meet financial needs.

The position emphasizes loyalty, wallet growth, and a strong service mindset, with competitive pay and a comprehensive benefits package. Fluency in Spanish is a plus to assist diverse customers.