Bilingual Client Experience Specialist (Dallas)

PNC; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Comprehensive benefits package

401(k) with company match

Job summary

PNC is seeking a Client Experience Associate in Dallas, TX at the Preston Road branch. This in-office role focuses on delivering an exceptional customer experience, educating customers on financial options, and growing relationship share. Spanish-speaking preferred and sponsorship is not provided for visas.

Ideal candidates will demonstrate customer-service excellence, product knowledge, and the ability to refer opportunities to branch staff while maintaining efficient teller operations.

Qualifications

• Knowledge and abilities for a client-focused banking role with financial product understanding.
• Ability to identify banking opportunities during customer interactions and referrals.
• Strong communication and problem-solving to support customer financial wellbeing.

Responsibilities

• Deliver a unique customer experience and educate customers on financial options.
• Identify opportunities and refer to branch staff.
• Engage customers in lobby and promote PNC products and services.
• Apply product knowledge to resolve customer problems.
• Support sales through defined processes and maintain branch operations.

Skills

Banking

Customer Service

Accountability

Branch Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Dallas, TX at the Preston Road branch. This in-office role focuses on delivering an exceptional customer experience, educating customers on financial options, and growing relationship share. Spanish-speaking preferred and sponsorship is not provided for visas.

Ideal candidates will demonstrate customer-service excellence, product knowledge, and the ability to refer opportunities to branch staff while maintaining efficient teller operations.