Bilingual Spanish Personal Banker: Customer-Centric Banking

PNC Financial Services Group, Inc.; Ennis (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Dental/vision

Life insurance

Disability protection

401k with match

Pension/stock plan

Dependent care

Back-up childcare

Education assistance

Wellness program

Leave benefits

Holidays

Absence days

Vacation days

Job summary

PNC Financial Services Group, Inc. is seeking an in-office Retail Branch Associate in Dallas, TX to grow the customer base and deepen financial relationships. The role emphasizes proactive sales, exceptional service, and collaboration with ecosystem partners to expand wallet share.

Bilingual Spanish is required for customer interactions and cross-functional support. The position requires a strong customer focus, effective communication, and a commitment to risk management while delivering

Qualifications

• Customer-focused service and sales capabilities.
• Ability to identify customer needs and provide suitable banking solutions.
• Excellent communication and problem-solving skills.
• Experience with digital tools and financial services platforms.
• Teamwork and adaptability in a fast-paced branch environment.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer wallet share.
• Position PNC solutions to drive new revenue and loyalty.
• Lead proactive sales conversations including outbound calls and lobby engagement.
• Deliver a full PNC conversation to identify appropriate solutions.
• Leverage partnerships and community contacts to retain relationships.
• Create customer loyalty and expand wallet share through differentiated service.
• Educate customers on managing transactions using technology and resources.
• Maintain risk awareness and adhere to policies to prevent loss.
• Support branch daily operations efficiently and accurately.

Skills

Customer Service

Sales

Prospecting

Identifying Opportunities

Effective Communications

Problem Solving

Digital Awareness

Managing Multiple Priorities

Banking Products

Leveraging Technology

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. is seeking an in-office Retail Branch Associate in Dallas, TX to grow the customer base and deepen financial relationships. The role emphasizes proactive sales, exceptional service, and collaboration with ecosystem partners to expand wallet share.

Bilingual Spanish is required for customer interactions and cross-functional support. The position requires a strong customer focus, effective communication, and a commitment to risk management while delivering