Bilingual Client Experience Associate - Banking

PNC; Wellington (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Benefits package

Job summary

PNC's Wellington, FL location is seeking a Client Experience Associate to deliver a superior customer experience and identify opportunities during interactions. Based at the Wycliffe Branch, you will educate customers on banking options and help grow loyalty through proactive service and referrals.

Bilingual Spanish preferred, in-office role with a focus on accurate operations and compliance. Ideal for candidates with a customer-service mindset and up to less than one year of related experience;

Qualifications

• No degree required; <1 year of related experience may be acceptable.
• Spanish language preference noted for client interactions.
• Customer-focused approach and ability to follow branch processes.

Responsibilities

• Deliver a personalized customer experience to enhance financial wellbeing.
• Identify opportunities during conversations and refer to branch staff as needed.
• Engage in lobby activities to position PNC products and educate customers on options.
• Apply product knowledge to resolve customer questions and ensure efficiency.
• Support sales through service-to-sales processes and proactive engagement.
• Maintain accurate branch operations and adhere to risk and policy standards.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Wellington, FL location is seeking a Client Experience Associate to deliver a superior customer experience and identify opportunities during interactions. Based at the Wycliffe Branch, you will educate customers on banking options and help grow loyalty through proactive service and referrals.

Bilingual Spanish preferred, in-office role with a focus on accurate operations and compliance. Ideal for candidates with a customer-service mindset and up to less than one year of related experience;