Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Miami Gardens (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Miami Gardens, FL to support multiple branches in the North Miami region. This in-office role emphasizes delivering a differentiated customer experience and guiding clients through financial options.

The position requires strong customer service skills, ability to identify opportunities, and familiarity with digital tools to assist customers. Spanish language preference is noted.

Qualifications

• No degree required; related experience or certifications may be considered.
• Bilingual Spanish preferred; strong customer-facing skills emphasized.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives and leverages technology to manage transactions.
• Identifies banking opportunities and refers to branch staff.
• Supports proactive sales conversations through a defined sales process.
• Ensures branch operations and maintenance transactions are completed efficiently and accurately.

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Miami Gardens, FL to support multiple branches in the North Miami region. This in-office role emphasizes delivering a differentiated customer experience and guiding clients through financial options.

The position requires strong customer service skills, ability to identify opportunities, and familiarity with digital tools to assist customers. Spanish language preference is noted.