Client Experience Specialist (Bilingual Spanish)

Fairygodboss; Surfside (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) with company match

Paid time off and holidays

Job summary

PNC's Retail Bank in Surfside, Florida seeks a Client Experience Associate to deliver an outstanding customer experience and grow wallet share. You will engage customers in the lobby and through conversations, educate on banking options, and refer opportunities to branch staff. Spanish language skills are preferred for better service delivery.

The role emphasizes adherence to policies, accurate operations, and a proactive sales mindset to support loyalty and customer satisfaction.

Qualifications

• Customer-focused role providing financial guidance and education to customers.
• Ability to identify opportunities and communicate solutions clearly.
• Strong knowledge of branch products and services and how to upsell appropriately.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and refers to branch staff when needed.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Applies product knowledge to solve customer problems and ensures accurate branch operations.
• Supports proactive sales conversations and drives customer loyalty through a differentiated experience.

Skills

Customer Service

Banking Products

Digital Awareness

Problem Solving

Attention to Detail

Education

No Degree

Job description

PNC's Retail Bank in Surfside, Florida seeks a Client Experience Associate to deliver an outstanding customer experience and grow wallet share. You will engage customers in the lobby and through conversations, educate on banking options, and refer opportunities to branch staff. Spanish language skills are preferred for better service delivery.

The role emphasizes adherence to policies, accurate operations, and a proactive sales mindset to support loyalty and customer satisfaction.