Bilingual Client Experience Specialist

PNC; Rowlett (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

401(k) with PNC match

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Rowlett, Texas. The role focuses on delivering an outstanding customer experience, educating customers on PNC products, and identifying opportunities for referrals to branch staff. The position requires Spanish-speaking ability and in-office collaboration.

In-office environment with a focus on customer loyalty and daily branch operations. Sponsorship for visas is not provided, and there is an emphasis on building a balanced, inclusive

Qualifications

• Bilingual; Spanish required.
• No university degree required; related experience acceptable.
• Retail banking or customer service experience preferred.

Responsibilities

• Delivers a unique customer experience to improve customer financial wellbeing and loyalty, while handling diverse interactions.
• Identifies opportunities through meaningful conversations and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products and services.
• Educates customers on options for managing financial transactions using technology and resources.
• Supports proactive sales conversations through in-branch and outbound interactions and a defined sales process.

Skills

Spanish

Customer Service

Job description

PNC is seeking a Client Experience Associate based in Rowlett, Texas. The role focuses on delivering an outstanding customer experience, educating customers on PNC products, and identifying opportunities for referrals to branch staff. The position requires Spanish-speaking ability and in-office collaboration.

In-office environment with a focus on customer loyalty and daily branch operations. Sponsorship for visas is not provided, and there is an emphasis on building a balanced, inclusive