Bilingual Client Experience Specialist

PNC; Port Saint Lucie (FL); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Spanish Speaking - Preferred

Comprehensive benefits package

Résumé du poste

PNC is seeking a Client Experience Associate at the Tradition Branch in Port St. Lucie, FL. The role emphasizes delivering an exceptional customer experience and helping clients improve their financial wellbeing.

It requires engaging customers in the lobby, educating them on digital tools, and identifying banking opportunities to refer to branch staff. Spanish language preferred and the position is in-office.

Qualifications

• Experience handling customer interactions and educating customers on financial options.
• Ability to refer customers to branch staff to meet their banking needs.
• Familiarity with banking products and procedures to assist customers effectively.

Responsabilités

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement and educates customers on using technology and available options.
• Applies product and procedural knowledge to solve customer problems.
• Maintains efficient and accurate teller and branch operations.
• Supports proactive sales conversations following a defined process.
• Contributes to growing client loyalty and share of wallet.

Connaissances

Customer service

Spanish language

Communication

Formation

No Degree

Description du poste

PNC is seeking a Client Experience Associate at the Tradition Branch in Port St. Lucie, FL. The role emphasizes delivering an exceptional customer experience and helping clients improve their financial wellbeing.

It requires engaging customers in the lobby, educating them on digital tools, and identifying banking opportunities to refer to branch staff. Spanish language preferred and the position is in-office.