Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Riverside (CA); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension

Stock purchase plans

Educational assistance

Wellness program

Up to 11 paid holidays

Vacation days 15–25

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Riverside, CA to deliver a superior customer experience and drive loyalty across branches. You will educate customers on banking options, identify opportunities, and refer them to branch staff.

The role focuses on servicing, sales support, and ensuring accurate daily operations while embracing digital tools. Spanish language skills are preferred, and the role is based in-office within a supportive culture.

Qualifications

• Typically <1 year of related experience.
• No Degree is required for this role.
• Spanish Speaking - Preferred

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer opportunities to branch staff.
• Engage with customers in the lobby to connect them with PNC products and digital tools.
• Support sales conversations through a defined process and proactive outreach.
• Ensure branch operations and transactions are completed accurately and efficiently.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Riverside, CA to deliver a superior customer experience and drive loyalty across branches. You will educate customers on banking options, identify opportunities, and refer them to branch staff.

The role focuses on servicing, sales support, and ensuring accurate daily operations while embracing digital tools. Spanish language skills are preferred, and the role is based in-office within a supportive culture.