Bilingual Client Experience Lead - Banking

PNC; Palm Bay (FL); Vor Ort; USD 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with employer match

Paid time off

Zusammenfassung

PNC is seeking a Client Experience Associate based in Palm Bay, FL to support multiple branches within the Retail Bank Organization. A bilingual Spanish preference is noted.

The role focuses on delivering an outstanding customer experience and guiding customers through banking options to improve financial wellbeing. The position emphasizes proactive sales through lobby engagement, referrals to branch staff, and promoting digital banking tools while maintaining efficient branch operations.

Qualifikationen

• No university/college degree required; related experience may be considered.
• Typically <1 year of related experience.
• Military service may be considered in lieu of education.

Aufgaben

• Deliver a personalized customer experience to improve financial wellbeing and loyalty.
• Educate customers on banking options and refer opportunities to branch staff.
• Engage with customers through lobby activities and outbound interactions to drive sales.
• Promote digital tools and resources to help customers manage transactions.
• Support teller and branch operations to ensure accuracy and efficiency.

Kenntnisse

Customer Service

Sales skills

Communication

Bilingual Spanish

Ausbildung

No Degree

Tools

CRM software

Jobbeschreibung

PNC is seeking a Client Experience Associate based in Palm Bay, FL to support multiple branches within the Retail Bank Organization. A bilingual Spanish preference is noted.

The role focuses on delivering an outstanding customer experience and guiding customers through banking options to improve financial wellbeing. The position emphasizes proactive sales through lobby engagement, referrals to branch staff, and promoting digital banking tools while maintaining efficient branch operations.