Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Miami Beach (FL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with PNC match

Dependent care reimbursement

Backup child/elder care

Education assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. is hiring a Client Experience Associate in Miami Beach, FL. You will deliver a customer-centric experience, educate customers on financial options, and drive loyalty through proactive service and referrals to branch staff.

The role emphasizes utilization of technology to enhance transactions, maintain accuracy in daily operations, and participate in lobby engagement to grow wallet share with clients. In-office position with bilingual Spanish preferred.

Qualifications

• No degree required; related experience or product knowledge may be considered.
• Experience in retail banking or customer-facing roles is a plus.
• Strong communication and rapport-building abilities.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and leverages technology for transactions.
• Identifies banking opportunities and makes referrals to branch staff.
• Supports proactive sales conversations and lobby engagement to grow wallet share.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Digital Awareness

Effective Communications

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Banking Products

Managing Multiple Priorities

Understanding Customer Needs

Fraud Detection and Prevention

Job description

PNC Financial Services Group, Inc. is hiring a Client Experience Associate in Miami Beach, FL. You will deliver a customer-centric experience, educate customers on financial options, and drive loyalty through proactive service and referrals to branch staff.

The role emphasizes utilization of technology to enhance transactions, maintain accuracy in daily operations, and participate in lobby engagement to grow wallet share with clients. In-office position with bilingual Spanish preferred.