Bilingual Client Experience Specialist

Fairygodboss; Lake Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

PNC is seeking a Client Experience Associate to join the Retail Bank team in Lake Worth, FL. You will deliver a tailored customer experience, help customers with everyday banking needs, explain product options, and guide them toward financial solutions that improve wellbeing.

The role emphasizes in-branch engagement, collaboration with tellers and staff, and the use of technology to simplify transactions. Spanish language skills are preferred for servicing a diverse client base.

Qualifications

• Role requires customer service, financial product knowledge, and adherence to policies.
• Experience or knowledge about banking operations is a plus.
• Bilingual Spanish is preferred.
• In-office environment with collaboration across branches.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities during conversations and refers to branch staff.
• Performs lobby engagement to position PNC products and educate customers on options for managing financial transactions.
• Applies product and procedural knowledge to solve customer's problems and supports branch operations.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process to elevate loyalty.

Skills

Accountability

Banking

Branch Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Spanish language (preferred)

Education

No Degree

Job description

PNC is seeking a Client Experience Associate to join the Retail Bank team in Lake Worth, FL. You will deliver a tailored customer experience, help customers with everyday banking needs, explain product options, and guide them toward financial solutions that improve wellbeing.

The role emphasizes in-branch engagement, collaboration with tellers and staff, and the use of technology to simplify transactions. Spanish language skills are preferred for servicing a diverse client base.