Bilingual Client Experience Specialist, Retail Banking

PNC Financial Services Group, Inc.; Wellington (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with match

Job summary

PNC Financial Services Group, Inc. in Wellington, FL is seeking a Client Experience Associate to deliver a differentiated customer experience across branches in the region. You will engage customers, educate on banking options, and refer opportunities to branch staff to grow share of wallet.

This in-office role requires strong customer service and basic product knowledge; Spanish-speaking preferred. PNC will not sponsor visas for this position and encourages alignment with recruiter/hiring

Qualifications

• Experience in banking and customer service preferred.
• Ability to identify customer needs and opportunities.
• Attention to detail and strong communication skills.
• Knowledge of banking products and digital tools.

Responsibilities

• Deliver a unique customer experience and educate on alternatives.
• Identify banking opportunities and refer to branch staff.
• Support lobby engagement and promote PNC products.
• Maintain accurate teller and branch operations.

Skills

Banking

Customer Service

Communication

Problem Solving

Sales Enablement

Digital Literacy

Time Management

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Wellington, FL is seeking a Client Experience Associate to deliver a differentiated customer experience across branches in the region. You will engage customers, educate on banking options, and refer opportunities to branch staff to grow share of wallet.

This in-office role requires strong customer service and basic product knowledge; Spanish-speaking preferred. PNC will not sponsor visas for this position and encourages alignment with recruiter/hiring