Bilingual Banking Client Experience Specialist

PNC Financial Services Group, Inc.

Lake Worth (TX)

On-site

USD 36,000 - 52,000

Full time

5 days ago

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Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with company match

Life insurance

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to deliver exceptional customer service across branches in the Lake Worth, FL region.

The role emphasizes financial wellbeing, loyalty, and proactive conversations that identify banking opportunities and referrals to the right branch staff. The position involves educating customers on digital tools, handling daily operations, and supporting a seamless lobby experience to grow share of wallet while maintaining high

Qualifications

Role typically requires less than 1 year of related experience.
No degree required for the role.
Spanish speaking skills preferred to assist a diverse client base.
Knowledge of banking products and services helpful for referrals.

Responsibilities

Deliver a distinctive customer experience to improve financial wellbeing and loyalty.
Process a variety of customer interactions and educate on alternatives.
Identify opportunities and refer to branch staff as appropriate.
Engage customers through lobby activities and promote PNC products.
Support sales conversations through the defined process and drive client loyalty.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience

Spanish (preferred)

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to deliver exceptional customer service across branches in the Lake Worth, FL region.

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