Bilingual Client Experience Specialist

Fairygodboss; Deerfield Beach (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Pension plan

Stock purchase plan

Job summary

PNC's Hillsboro at Federal Branch in Deerfield Beach seeks a Client Experience Associate. The role emphasizes a high-quality customer experience, Spanish or Portuguese language support preferred, and in-office collaboration within Retail Banking.

You will educate customers, identify opportunities, refer to branch staff, and contribute to loyalty while maintaining branch operations and service standards.

Qualifications

• Role typically does not require a university/college degree.
• Experience in banking or customer service is preferred.
• Ability to engage customers and refer opportunities to branch staff.

Responsibilities

• Deliver a unique customer experience and educate customers on financial options.
• Identify banking opportunities through conversations and referrals.
• Engage customers in lobby activities to showcase PNC products.
• Apply product knowledge to solve customer problems.
• Follow policies and ensure efficient branch operations.
• Support sales process with in-bound and out-bound interactions.
• Contribute to loyalty and wallet share through differentiated service.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Hillsboro at Federal Branch in Deerfield Beach seeks a Client Experience Associate. The role emphasizes a high-quality customer experience, Spanish or Portuguese language support preferred, and in-office collaboration within Retail Banking.

You will educate customers, identify opportunities, refer to branch staff, and contribute to loyalty while maintaining branch operations and service standards.