Bilingual Client Experience & Banking Solutions Associate

PNC; Deerfield Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical and Prescription Coverage

Dental and Vision Options

401(k) with PNC match

Generous paid time off

Job summary

PNC Hillsboro at Federal Branch in Deerfield Beach, FL seeks a Client Experience Associate to deliver a differentiated customer experience, educate customers on digital tools, and grow loyalty. Bilingual in Spanish or Portuguese preferred; no degree required.

This on-site role supports a defined sales process and customer needs with branch staff referrals. You will help identify banking opportunities during conversations, promote PNC products, and ensure accurate branch operations while

Qualifications

• No university degree required; related experience may be considered.
• Bilingual in Spanish or Portuguese preferred.

Responsibilities

• Deliver a customer experience aimed at improving financial wellbeing and loyalty.
• Educate customers on alternatives available for their financial interactions.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Identify opportunities through conversations with customers and refer to branch staff as needed.
• Perform lobby engagement to connect with customers and promote PNC products while educating on digital tools.

Skills

Customer Service

Banking

Customer Experience

Branch Banking

Client Loyalty

Proactive Sales

Identifying Opportunities

Leveraging Technology

Accountability

Education

No Degree required

Job description

PNC Hillsboro at Federal Branch in Deerfield Beach, FL seeks a Client Experience Associate to deliver a differentiated customer experience, educate customers on digital tools, and grow loyalty. Bilingual in Spanish or Portuguese preferred; no degree required.

This on-site role supports a defined sales process and customer needs with branch staff referrals. You will help identify banking opportunities during conversations, promote PNC products, and ensure accurate branch operations while