Bilingual Client Experience Associate - Retail Banking

PNC; Surfside (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Job summary

PNC is seeking a Client Experience Associate in Surfside, Florida to deliver exceptional customer experiences and educate customers on financial options. This in-office role emphasizes proactive engagement, referrals to branch staff, and leveraging technology to meet customer needs.

Bilingual Spanish preferred and a focus on loyalty and growth of share of wallet. Role requires minimal prior experience, with a path for growth within PNC's Retail Bank.

Qualifications

• No degree required; related experience or product knowledge may be considered.
• Typically less than 1 year of related experience.
• Bilingual Spanish preferred for this role.

Responsibilities

• Delivers a customer experience focused on financial wellbeing and loyalty; educates customers on available options.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and position PNC products; promotes use of technology for transactions.
• Applies product knowledge to solve customer problems and ensures branch operations run efficiently.
• Supports proactive sales through defined processes including service-to-sales and teller interactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Surfside, Florida to deliver exceptional customer experiences and educate customers on financial options. This in-office role emphasizes proactive engagement, referrals to branch staff, and leveraging technology to meet customer needs.

Bilingual Spanish preferred and a focus on loyalty and growth of share of wallet. Role requires minimal prior experience, with a path for growth within PNC's Retail Bank.