Bilingual Client Experience Lead (AI Enablement)

Tyler Technologies, Inc.; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Support Services Representative in Plano, Texas. This role requires interacting directly with local and state partners, assisting customers by investigating errors, reporting software bugs, and providing general support. The ideal candidate must be bilingual in English and Spanish, reflecting the company’s commitment to serving diverse communities. This position offers a unique opportunity to engage with technology solutions impacting public service.

Qualifications

• Must be bilingual: English and Spanish.

Responsibilities

• Interact directly with local and state partners and citizens.
• Assist customers by investigating and reproducing errors.
• Report software bugs and troubleshoot errors.

Job description

A leading technology company is seeking a Support Services Representative in Plano, Texas. This role requires interacting directly with local and state partners, assisting customers by investigating errors, reporting software bugs, and providing general support. The ideal candidate must be bilingual in English and Spanish, reflecting the company’s commitment to serving diverse communities. This position offers a unique opportunity to engage with technology solutions impacting public service.