Bilingual Client Experience Associate - Financial Services

Fairygodboss; Riverside (CA); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC is seeking a Bilingual Spanish - Client Experience Associate based in Riverside, CA. The role focuses on delivering a superior customer experience, educating customers on banking options, and identifying opportunities to grow loyalty and share of wallet.

In-office position with emphasis on lobby engagement and proactive sales within a defined process. Qualifications emphasize customer focus, risk awareness, and strong communication.

Qualifications

• No Degree required for this role.
• Related experience or product knowledge may be considered in lieu of a degree.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and position PNC products to meet needs.
• Applies product and procedural knowledge to solve customer problems and supports proactive sales conversations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Bilingual Spanish - Client Experience Associate based in Riverside, CA. The role focuses on delivering a superior customer experience, educating customers on banking options, and identifying opportunities to grow loyalty and share of wallet.

In-office position with emphasis on lobby engagement and proactive sales within a defined process. Qualifications emphasize customer focus, risk awareness, and strong communication.