Bilingual Client Experience Specialist

PNC; Town of Texas (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Educational assistance

Job summary

PNC is seeking a Client Experience Associate for the Goliad Branch, based in San Antonio, TX. The role emphasizes delivering exceptional customer experiences, educating customers on financial options, and driving loyalty through proactive engagement.

The position prefers bilingual Spanish speakers and requires adherence to company policies while supporting teller and branch operations. Sponsorship is not provided for this role.

Qualifications

• Experience delivering great customer service in a financial services environment.
• Ability to identify opportunities and refer to branch staff.
• Comfort with using technology to educate customers and process transactions.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies opportunities through conversations with customers and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customers' problems.
• Supports proactive sales conversations through a defined sales process.

Skills

Customer Service

Sales

Communication

Relationship Building

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for the Goliad Branch, based in San Antonio, TX. The role emphasizes delivering exceptional customer experiences, educating customers on financial options, and driving loyalty through proactive engagement.

The position prefers bilingual Spanish speakers and requires adherence to company policies while supporting teller and branch operations. Sponsorship is not provided for this role.