Bilingual Client Experience Advocate

Fairygodboss; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC's Client Experience Associate role at the Flagler & 79th Street Branch in Miami focuses on delivering a welcoming experience, guiding customers through financial options and building loyalty. The position emphasizes in-office collaboration and adherence to policy to ensure accurate processing of customer interactions.

This in-office role requires strong customer service skills, knowledge of banking products, and the ability to educate customers on digital tools to manage finances and grow

Qualifications

• Experience or ability to deliver excellent customer service in a financial setting.
• Knowledge of banking products and services is preferred.
• Ability to educate customers on financial options and technology tools.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies opportunities and makes referrals to branch staff.
• Performs lobby engagement and educates customers on managing financial transactions using technology.

Skills

Customer service

Sales

Accounting/Banking knowledge

Client loyalty

Digital awareness

Proactive sales

Identifying opportunities

Accountability

Banking products

Education

No Degree

Job description

PNC's Client Experience Associate role at the Flagler & 79th Street Branch in Miami focuses on delivering a welcoming experience, guiding customers through financial options and building loyalty. The position emphasizes in-office collaboration and adherence to policy to ensure accurate processing of customer interactions.

This in-office role requires strong customer service skills, knowledge of banking products, and the ability to educate customers on digital tools to manage finances and grow