Bilingual Client Experience Advisor

PNC Financial Services Group, Inc.; Bolingbrook (IL); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/prescription coverage (HSA)

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement and more

Job summary

PNC Financial Services Group, Inc. is hiring a Client Experience Associate in Bolingbrook, IL. You will deliver a differentiated customer experience, educate customers on financial options, and identify opportunities to grow share of wallet through effective lobby engagement and referrals.

Preferred candidates may be bilingual in Spanish. The role emphasizes in-branch interactions, adherence to policy, and collaborative teamwork within the Retail Banking organization.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• In lieu of a degree, a comparable combination of education, certifications and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates customers on available alternatives.
• Identifies banking opportunities during interactions and refers to branch staff as needed.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Supports proactive sales conversations through a defined sales process and servicing.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is hiring a Client Experience Associate in Bolingbrook, IL. You will deliver a differentiated customer experience, educate customers on financial options, and identify opportunities to grow share of wallet through effective lobby engagement and referrals.

Preferred candidates may be bilingual in Spanish. The role emphasizes in-branch interactions, adherence to policy, and collaborative teamwork within the Retail Banking organization.