Bilingual Banking Client Experience Specialist

PNC; Plainfield (IL); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) with match

Paid time off

Job summary

PNC in Plainfield, IL is hiring a Client Experience Associate to support multiple branches in the region. This in-office role emphasizes customer experience, proactive sales, and leveraging technology to meet client needs. Spanish is preferred for communication with a diverse customer base.

The position offers competitive compensation with a base salary range, comprehensive benefits, and a commitment to work-life balance. Local market considerations and visa sponsorship are noted in the posting.

Qualifications

• Knowledge of banking products and services.
• Strong communication and interpersonal skills.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems and supports branch operations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Plainfield, IL is hiring a Client Experience Associate to support multiple branches in the region. This in-office role emphasizes customer experience, proactive sales, and leveraging technology to meet client needs. Spanish is preferred for communication with a diverse customer base.

The position offers competitive compensation with a base salary range, comprehensive benefits, and a commitment to work-life balance. Local market considerations and visa sponsorship are noted in the posting.