Bilingual Client Care & Online Banking Specialist

Banesco USA; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Banesco USA in Miami, FL is seeking a Client Care Specialist I to deliver quality customer service via inbound calls. You will support online banking, assist with registrations and password resets, and ensure client data integrity while handling inquiries about bank products and services.

The role requires 1 year in a customer service setting, strong communication skills in English and Spanish, and proficiency with Microsoft Office. This is a full-time on-site position in a banking environment.

Qualifications

• High School Diploma or equivalent.
• 1 year of experience in a customer service role or call center environment.
• Fluent in English and Spanish (read, write, speak).

Responsibilities

• Handle inbound calls to address client inquiries and account concerns.
• Assist clients with online banking registration, access, and password resets.
• Maintain client data accuracy and follow confidentiality procedures.
• Escalate complex issues to appropriate teams as needed.
• Ensure timely follow-ups to meet SLA expectations.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

Banesco USA in Miami, FL is seeking a Client Care Specialist I to deliver quality customer service via inbound calls. You will support online banking, assist with registrations and password resets, and ensure client data integrity while handling inquiries about bank products and services.

The role requires 1 year in a customer service setting, strong communication skills in English and Spanish, and proficiency with Microsoft Office. This is a full-time on-site position in a banking environment.