Client Care Specialist I

Banesco USA; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Banesco USA in Miami, FL is seeking a Client Care Specialist I to deliver quality customer service via inbound calls. You will support online banking, assist with registrations and password resets, and ensure client data integrity while handling inquiries about bank products and services.

The role requires 1 year in a customer service setting, strong communication skills in English and Spanish, and proficiency with Microsoft Office. This is a full-time on-site position in a banking environment.

Qualifications

• High School Diploma or equivalent.
• 1 year of experience in a customer service role or call center environment.
• Fluent in English and Spanish (read, write, speak).

Responsibilities

• Handle inbound calls to address client inquiries and account concerns.
• Assist clients with online banking registration, access, and password resets.
• Maintain client data accuracy and follow confidentiality procedures.
• Escalate complex issues to appropriate teams as needed.
• Ensure timely follow-ups to meet SLA expectations.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Care Specialist I

Full-Time Non-Exempt Miami, FL, US

2 days ago Requisition ID: 1730

Summary of Position

The Client Care Specialist I is responsible for providing quality customer service to all incoming calls. In order to provide excellent service ensuring the customer’s inquiry is complete, the Client Care Specialist must fully understand the products and services that the Bank offers as well as the systems that the bank uses. In addition, the Client Care Specialist must perform maintenance to customer information files and accounts, respond to online banking questions, emails and complete other duties as assigned.

Essential Functions and Duties

• Responsible for inbound calls regarding client inquiries, concerns regarding their account and/or bank products and services ensuring their request are fully satisfied.
• Assist clients with online banking registration, online banking access, reset passwords, and online wires ensuring the customer’s identity is verified through the established process.
• Conduct client call backs maintaining Banesco USA integrity, following procedures to ensure confidentiality information and security.
• Responsible in handling complex issues or inquiries ensuring the request is completed in a timely manner.
• Perform follow-up as needed, (especially on time sensitive issues) assuring we meet set SLA goals.
• Escalate issues to the appropriate parties, when needed.
• Assist with tracking with customer data.
• Serve as Back up answering client emails, online banking (FXIM) messages and assisting customer inquiries or concerns.
• Responsible for completing annual training program assigned.
• Performs other functions and/or duties as assigned.

Qualifications Requirements

• Education: High School Diploma or equivalent experience.
• Experience: One (1) year of experience in a customer service role or call center environment.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Basic knowledge of related State and Federal banking compliance regulations.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills.
• Customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank’s policies and procedures.