Bilingual Client Care Coordinator (Spanish)

Automatic Data Processing, Inc.; Niles (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Automatic Data Processing, Inc. in Niles, IL seeks an Administrative Full Time Clerk to support clients and care providers, manage intake calls, and maintain records.

You will ensure quality client service, update care plans, and document interactions while supporting daily operations. The hourly wage is $20.00 to $22.00, and the role includes standard clerical duties and on-site work.

Qualifications

• High school diploma or equivalent is required.
• 2 years of experience in a customer service role highly preferred.

Responsibilities

• Serve as the first point of contact for clients, industry partners, and care providers with excellent customer service.
• Handle phone inquiries, provide accurate information about services and fees, and gather relevant client information.
• Monitor daily dashboard and follow up with caregivers and clients.
• Coordinate care plans and ensure staffing and information review with caregivers prior to start of care.
• Document monthly client calls and update client files and reports as needed.
• Update care plans, upload monthly reports, and communicate changes to caregivers.
• Ensure best caregiver-client matches and accurate documentation of care plan tasks.
• Participate in staff training and operational meetings.
• Perform clerical tasks such as filing, uploading, copying, and faxing.

Skills

Customer service

Communication

Problem solving

Attention to detail

Technical proficiency

English fluency

Multilingual (advantage)

Education

High school diploma or equivalent

Job description

Automatic Data Processing, Inc. in Niles, IL seeks an Administrative Full Time Clerk to support clients and care providers, manage intake calls, and maintain records.

You will ensure quality client service, update care plans, and document interactions while supporting daily operations. The hourly wage is $20.00 to $22.00, and the role includes standard clerical duties and on-site work.