Client Coordinator- Bilingual Spanish

SERENITY HOME HEALTH CARE; Niles (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Serenity Home Health Care Agency LLC is seeking an Administrative Full Time Clerical role in Niles, IL. The position handles client intake, scheduling, and records management to ensure quality care and client satisfaction.

Responsibilities include answering inquiries, determining service details and fees, maintaining client and employee records, and coordinating with caregivers to match clients with suitable care plans.

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving and attention to detail.
• Proficient with computers and generating reports.
• Fluent in English; additional languages are a plus.

Responsibilities

• Is the first point of contact for clients, industry partners, and care providers, delivering excellent customer service.
• Takes phone inquiries, provides information about services and fees, and gathers information for care/plan.
• Daily monitoring of dashboards and follow-up with caregivers and clients.
• On-call rotation every other month.
• Input care plans and coordinate staffing; review with caregivers prior to start of care.
• Complete monthly client calls and document in client files.

Skills

Customer service

Communication

Problem solving

Attention to detail

Computers

Reporting

English fluency

Other languages

Education

High school diploma or equivalent

Customer service experience preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admin Full Time Clerical Niles, IL, US

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other languages is an advantage.

Education and Experience

• High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.