Client Coordinator- Bilingual Spanish

ADP, Inc.; Niles (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Automatic Data Processing, Inc. in Niles, IL seeks an Administrative Full Time Clerk to support clients and care providers, manage intake calls, and maintain records.

You will ensure quality client service, update care plans, and document interactions while supporting daily operations. The hourly wage is $20.00 to $22.00, and the role includes standard clerical duties and on-site work.

Qualifications

• High school diploma or equivalent is required.
• 2 years of experience in a customer service role highly preferred.

Responsibilities

• Serve as the first point of contact for clients, industry partners, and care providers with excellent customer service.
• Handle phone inquiries, provide accurate information about services and fees, and gather relevant client information.
• Monitor daily dashboard and follow up with caregivers and clients.
• Coordinate care plans and ensure staffing and information review with caregivers prior to start of care.
• Document monthly client calls and update client files and reports as needed.
• Update care plans, upload monthly reports, and communicate changes to caregivers.
• Ensure best caregiver-client matches and accurate documentation of care plan tasks.
• Participate in staff training and operational meetings.
• Perform clerical tasks such as filing, uploading, copying, and faxing.

Skills

Customer service

Communication

Problem solving

Attention to detail

Technical proficiency

English fluency

Multilingual (advantage)

Education

High school diploma or equivalent

Job description

Admin Full Time Clerical Niles, IL, US

2 days ago Requisition ID: 1105

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other languages is an advantage.

Education and Experience

• High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.