Bilingual Client Coordination Lead - Scheduling & Care

ADP, Inc.; Chicago (IL); Presencial; USD 28 000 - 34 000; Tempo integral

Resumo da oferta

ADP, Inc. is seeking a Bilingual Client Coordinator Team Lead in Chicago to supervise the Client Coordination team, manage client scheduling, and maximize referral utilization while ensuring compliance with home care regulations and agency policies.

This role acts as a key liaison among caregivers, clients, coordinators, and insurance case managers. The ideal candidate will demonstrate strong leadership, excellent communication, and a deep understanding of the home care environment.

Qualificações

• Bachelor’s degree preferred; high school diploma or equivalent required.
• Minimum 2 years of experience in a home care agency environment.
• At least 2 years of experience in a supervisory or team leadership role.
• Strong communication, customer service, and organizational skills.
• Fluent in English (spoken and written).
• Proficiency in using scheduling software, Microsoft Office, and generating reports.

Responsabilidades

• Supervise, train, and provide ongoing support and retraining to Client Coordinators.
• Monitor and manage the performance and daily workflow of the Client Coordination team.
• Oversee client scheduling to ensure full utilization of approved hours from insurance payers.
• Communicate with case managers regarding care plan adherence and quality of service.
• Support client staffing and address challenges between coordinators, clients, and caregivers.
• Mediate conflicts and resolve service-related concerns quickly and effectively.
• Serve as on-call coordinator once every two months; respond to messages and emergencies.
• Monitor compliance with agency policies and state regulations within the Client Coordination team.
• Regularly review and follow up on Client Coordinator dashboards and caregiver updates.
• Take inquiries from potential clients, provide accurate service information, and gather intake details.
• Assist in posting and filling open visits for clients as needed.
• Step in to cover responsibilities and dashboards in the absence of a Client Coordinator.
• Compile and analyze monthly client call reports and elevate issues appropriately.
• Report staffing challenges, unusual client situations, or caregiver incidents to the Branch Manager.
• Perform other job-related duties as assigned.

Conhecimentos

Leadership

Communication

Customer Service

Organizational Skills

Conflict Resolution

Scheduling & Reporting

Formação académica

Bachelor’s degree preferred

High school diploma or equivalent

Ferramentas

Scheduling software

Microsoft Office

Reporting tools

Descrição da oferta de emprego

ADP, Inc. is seeking a Bilingual Client Coordinator Team Lead in Chicago to supervise the Client Coordination team, manage client scheduling, and maximize referral utilization while ensuring compliance with home care regulations and agency policies.

This role acts as a key liaison among caregivers, clients, coordinators, and insurance case managers. The ideal candidate will demonstrate strong leadership, excellent communication, and a deep understanding of the home care environment.