Bilingual Client Benefits Liaison (Spanish)

Sun Life; United States; On-site; USD 58,000 - 88,000; Full time

Benefits offered by this job

Comprehensive benefits

Vacation time

Sick time

Paid family leave

Medical coverage

Life & AD&D insurance

Disability programs

Sabbatical program

401(k) match

Stock purchase plan

Job summary

Sun Life U.S. is a leading provider of employee benefits nationwide. The Dedicated Client Liaison supports intake, coordination and resolution of inquiries related to benefits such as disability, leave, and accommodations.

You will translate benefits knowledge into practical workplace solutions for the Client and their employees. You must be bilingual in Spanish, with strong communication and collaboration skills.

Qualifications

• Bachelor’s degree preferred with 3+ years of related experience.
• Bilingual fluency in Spanish is required for this role.
• Experience administering disability and absence.
• Deep knowledge of group insurance products and paid leave programs.
• Understanding leave of absence processes, eligibility, and documentation.
• Excellent customer service and strong written/oral communication.
• Self-motivated, adaptable and proactive with evolving responsibilities.
• Ability to work with diverse people and handle difficult situations.
• Strong MS Office skills (Word, Excel, PowerPoint, Outlook).
• Ability to interpret reports and apply basic data analysis.

Responsibilities

• Proactively define your role with the Client and service team with measurable actions.
• Understand in-force Sun Life benefits and apply knowledge to administration.
• Manage and resolve inquiries and concerns to client satisfaction.
• Coordinate with stakeholders for accurate processing of benefits.
• Assist with benefit claims submission and monitor progression.
• Support return-to-work processes and seamless workforce continuity.
• Explain EOI requirements and resources to promote timely processing.
• Participate in Client meetings to answer questions about Sun Life benefits.
• Share guidance on benefit administration, disability, and paid leave.
• Understand and operate Client administration systems to gather status info.
• Create client-facing trainings and presentations with clear visuals.
• Analyze reports and communicate key findings clearly to the Client.
• Conduct root-cause analyses and inform Sun Life service teams of trends.
• Identify enhancements to benefit administration with measurable success.
• Identify opportunities to strengthen Sun Life service performance.

Skills

Spanish bilingual

3+ years experience

Disability & absence administration

Group insurance knowledge

Leave of absence processes

Customer service

Data interpretation

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Sun Life U.S. is a leading provider of employee benefits nationwide. The Dedicated Client Liaison supports intake, coordination and resolution of inquiries related to benefits such as disability, leave, and accommodations.

You will translate benefits knowledge into practical workplace solutions for the Client and their employees. You must be bilingual in Spanish, with strong communication and collaboration skills.