Bilingual Client Liaison, Benefits & Leave Management

Sun Life; Miami (FL); On-site; USD 58,000 - 88,000; Full time

Job summary

Sun Life U.S. is seeking a dedicated Client Liaison to coordinate inquiries about employee benefits, including disability, PFMLs, and leave administration. You will translate complex benefits into practical workplace solutions and partner with client HR and Sun Life teams to guide questions and training.

The role requires Spanish fluency, on-site client meetings, and up to 10% travel annually to support operational needs and ensure a seamless client experience.

Qualifications

• Bachelor's degree (preferred) and a minimum of 3+ years of related work experience.
• Bilingual fluency in Spanish is required for this role.
• Thorough experience administering disability and absence.
• In-depth knowledge of group insurance products/processes and paid leave administration programs.
• A deep understanding of the leave of absence process, including eligibility requirements, documentation, and coordination with other benefits.
• Excellent customer services skills and strong written and oral communication skills.

Responsibilities

• Proactively build and define your role in collaboration with the Client, service team, and people leader, identifying key responsibilities and translating them into measurable actions while remaining adaptable as responsibilities evolve and shift over time.
• Build and maintain a deep understanding of the Client's in-force Sun Life benefits and apply that knowledge to support effective benefit administration, align with the Client's processes, and deliver solutions that meet the needs of the Client and its employees.
• Manage and resolve all inquiries, issues, and concerns to the satisfaction of the person/group inquiring.
• Coordinate with relevant stakeholders to ensure accurate processing of employee benefits.
• Assist with benefit claims submission and monitor claim progression, providing status updates as needed.
• Partner with Client stakeholders to support employees through the return-to-work process, helping promote timely transitions and seamless workforce continuity.
• Support employees through the Evidence of Insurability (EOI) process by clearly explaining requirements, required actions, and available resources to help promote timely processing and a positive employee experience.

Skills

Bilingual Spanish

Customer service

Communication skills

MS Office

Data analysis

Adaptability

People skills

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Sun Life U.S. is seeking a dedicated Client Liaison to coordinate inquiries about employee benefits, including disability, PFMLs, and leave administration. You will translate complex benefits into practical workplace solutions and partner with client HR and Sun Life teams to guide questions and training.

The role requires Spanish fluency, on-site client meetings, and up to 10% travel annually to support operational needs and ensure a seamless client experience.