Bilingual Insurance Account Rep — Growth & Benefits

Christian Durand; Silver Spring (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Training & development

Job summary

Christian Durand - State Farm Agent is seeking a bilingual (English/Spanish) Account Representative in Silver Spring, MD to deliver exceptional service and build lasting client relationships. You will handle policy servicing, billing questions, and account changes while identifying cross-sell opportunities to grow the business.

The role emphasizes customer-focused service, accuracy, and compliance with State Farm guidelines, offering a path for career advancement and a competitive compensation

Qualifications

• Fluent in English and Spanish (spoken and written).
• Excellent communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English/Spanish

Communication

Problem solving

Customer service

Sales orientation

Job description

Christian Durand - State Farm Agent is seeking a bilingual (English/Spanish) Account Representative in Silver Spring, MD to deliver exceptional service and build lasting client relationships. You will handle policy servicing, billing questions, and account changes while identifying cross-sell opportunities to grow the business.

The role emphasizes customer-focused service, accuracy, and compliance with State Farm guidelines, offering a path for career advancement and a competitive compensation