Bilingual Insurance & Client Solutions Specialist

State Farm Agent; Rockville (MD); On-site; USD 450,000 - 650,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

State Farm in Gaithersburg, MD is seeking a bilingual Client Account Representative. You will be the primary contact for customers, answering questions, servicing policies, processing account changes, and identifying opportunities to cross-sell State Farm products and services.

We value customer-focused, empathetic professionals who are motivated to grow their careers, deliver exceptional service, and maintain accurate records while staying compliant with insurance regulations.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Excellent communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English/Spanish

Communication skills

Problem-solving

Self-motivated

Sales or customer service experience

Education

Property & Casualty / Life & Health license preferred

Job description

State Farm in Gaithersburg, MD is seeking a bilingual Client Account Representative. You will be the primary contact for customers, answering questions, servicing policies, processing account changes, and identifying opportunities to cross-sell State Farm products and services.

We value customer-focused, empathetic professionals who are motivated to grow their careers, deliver exceptional service, and maintain accurate records while staying compliant with insurance regulations.