Bilingual City Services Support Specialist

DATAMARK, Inc.; El Paso (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

PTO & Public Holidays

Short/Long Disability

Training & Development

Wellness Resources

In-house gym

$14.00 per hour

Job summary

DATAMARK, Inc. is seeking a Bilingual Customer Service Representative in El Paso to serve residents with information and assistance on essential municipal services.

You will be the first point of contact, resolving inquiries and logging service requests to ensure timely outcomes. You will collaborate with city departments and maintain professionalism, delivering excellent customer service in every interaction.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem solving and attention to detail.
• Proficiency with computer systems and software applications.
• Bilingual in English and Spanish.

Responsibilities

• Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
• Handle service requests for public works, sanitation, code enforcement, and other essential city services.
• Accurately log and track service requests to ensure timely resolutions.
• Collaborate with city departments to address and resolve community concerns.
• Maintain a high level of professionalism and provide excellent customer service in every interaction.

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

DATAMARK, Inc. is seeking a Bilingual Customer Service Representative in El Paso to serve residents with information and assistance on essential municipal services.

You will be the first point of contact, resolving inquiries and logging service requests to ensure timely outcomes. You will collaborate with city departments and maintain professionalism, delivering excellent customer service in every interaction.