Bilingual Public Safety Call Specialist II

Datamark, Inc.; El Paso (TX); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Health care plan

Retirement plan

Life insurance

PTO & holidays

Disability

Training & development

Wellness resources

In-house gym

Résumé du poste

DATAMARK, Inc. in El Paso seeks a Bilingual Customer Service Representative II to support public safety communications. You will handle non‑emergency police calls, take reports, and provide calm, professional guidance during stressful situations.

Fluent in English and Spanish is required; a high school diploma is needed along with 1 year in a call center or 2 years in customer service. The role includes extensive training and valuable benefits for community impact.

Qualifications

• High School Diploma or equivalent.
• 1 year of call center experience or 2 years of customer service experience.
• U.S. citizen.
• Fluent in English and Spanish (read, write and speak).
• Experience in law enforcement or emergency services is a plus.

Responsabilités

• Handle non-emergency police calls and take reports.
• Provide calm, professional guidance to callers during stressful situations.

Connaissances

Strong communication

Multitasking

Problem solving

Computer systems

Bilingual English/Spanish

Formation

High School Diploma or equivalent

Description du poste

DATAMARK, Inc. in El Paso seeks a Bilingual Customer Service Representative II to support public safety communications. You will handle non‑emergency police calls, take reports, and provide calm, professional guidance during stressful situations.

Fluent in English and Spanish is required; a high school diploma is needed along with 1 year in a call center or 2 years in customer service. The role includes extensive training and valuable benefits for community impact.