Bilingual Customer Service Representative II

Datamark, Inc.; El Paso (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

PTO & holidays

Disability

Training & development

Wellness resources

In-house gym

Job summary

DATAMARK, Inc. in El Paso seeks a Bilingual Customer Service Representative II to support public safety communications. You will handle non‑emergency police calls, take reports, and provide calm, professional guidance during stressful situations.

Fluent in English and Spanish is required; a high school diploma is needed along with 1 year in a call center or 2 years in customer service. The role includes extensive training and valuable benefits for community impact.

Qualifications

• High School Diploma or equivalent.
• 1 year of call center experience or 2 years of customer service experience.
• U.S. citizen.
• Fluent in English and Spanish (read, write and speak).
• Experience in law enforcement or emergency services is a plus.

Responsibilities

• Handle non-emergency police calls and take reports.
• Provide calm, professional guidance to callers during stressful situations.

Skills

Strong communication

Multitasking

Problem solving

Computer systems

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Bilingual Customer Service Representative II

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative II and contribute your expertise in a role where your impact truly matters!

As a Customer Service Representative II, you serve as a critical link between the community and public safety. In this role you will handle non‑emergency police calls, take reports, and ensure callers receive calm, professional guidance during stressful situations.

What We’re Looking For:

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency with computer systems and software applications.
• Bilingual in English and Spanish

You May Thrive In This Role If You:

• Stay calm during high-stress or emotional situations
• Think critically and make sound decisions quickly
• Are adaptable and comfortable handing sensitive topics
• Proficiency with computer systems and software applications.
• Want a meaningful career in public safety or emergency communications

Why Join Us?

• Extensive Training:We set you up for success with comprehensive training.

• Growth Opportunities:Build a rewarding career in a collaborative and supportive environment.
• Make a Difference:Your work will directly benefit the El Paso community.

• High School Diploma or equivalent
• At least 1 year of experience in a call center environment or 2 years customer service experience
• Must be a U.S. Citizen
• Previous experience or training in a law enforcement or emergency services environment a plus.
• Fluent in English and Spanish is required (read, write, and speak) required.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (PTO & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• In-house gym
• $15.00 per hour