Bilingual Customer Support Specialist – Afternoon & Weekend

iT Resource Solutions.net,inc; El Paso (TX); On-site; USD 30,000 - 32,000; Full time

Job summary

iT Resource Solutions.net,inc is seeking a dedicated Customer Service Representative to join our team in El Paso, Texas. The role focuses on delivering exceptional service, handling inquiries, resolving issues, and promoting satisfaction in a fast-paced environment.

Training and support are provided to help you succeed. The position involves handling calls, providing product information, processing orders, and upselling to boost revenue.

Qualifications

• Previous experience in customer service preferred.
• Strong analytical skills to understand needs and provide effective solutions.
• Maintain professionalism and positive attitude under pressure.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Provide product information, process orders, and resolve complaints.
• Conduct data entry tasks accurately and efficiently.
• Analyze customer needs to offer solutions.
• Upsell products or services to increase revenue.

Skills

Customer service

Communication skills

Data entry

Upselling

Job description

iT Resource Solutions.net,inc is seeking a dedicated Customer Service Representative to join our team in El Paso, Texas. The role focuses on delivering exceptional service, handling inquiries, resolving issues, and promoting satisfaction in a fast-paced environment.

Training and support are provided to help you succeed. The position involves handling calls, providing product information, processing orders, and upselling to boost revenue.