Bilingual Central Intake Coordinator - Client Access

Rvcc Inc; Chicopee (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Professional development

Competitive benefits package

Team collaboration

Job summary

River Valley Counseling Center, Inc. (RVCC) is hiring a Central Registration Coordinator in Chicopee, MA. This role serves as the first contact for potential clients and referral sources, handling inquiries, initial forms, and insurance verifications to support efficient operations.

The position emphasizes timely communication, data reporting, and collaboration with Billing and administrative teams. A high school diploma and 1–2 years of office experience are required, with bilingual abilities

Qualifications

• High School diploma or GED is required.
• 1–2 years’ experience as receptionist or office support.
• Bilingual; attentive to detail and organized.

Responsibilities

• Respond to all calls from potential clients and referrals within 24 hours.
• Document inquiries and complete Initial Contact Forms.
• Verify insurance eligibility and authorizations with Billing Office.
• Provide reporting and statistics to staff and management.
• Support administrative projects and other department tasks.

Skills

Customer service

Bilingual

Detail oriented

Education

High School diploma or GED

Job description

River Valley Counseling Center, Inc. (RVCC) is hiring a Central Registration Coordinator in Chicopee, MA. This role serves as the first contact for potential clients and referral sources, handling inquiries, initial forms, and insurance verifications to support efficient operations.

The position emphasizes timely communication, data reporting, and collaboration with Billing and administrative teams. A high school diploma and 1–2 years of office experience are required, with bilingual abilities