Care Coordinator & Community Resource Navigator

River-Valley-Counseling; Easthampton (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Opportunities for professional develop

Competitive benefits package

Collaboration with a multidisciplinary

Make a real difference in communities

Job summary

River Valley Counseling Center, Inc. in Easthampton, MA is hiring a Care Coordinator to support the PEAT program and School-Based Program.

You will connect clients with community resources, address barriers to care, and promote engagement with behavioral health and social supports, collaborating with clinicians, schools, and partners. The role emphasizes coordinating referrals, assessments of barriers (transportation, housing, food insecurity, language needs), and providing ongoing monitoring

Qualifications

• Bachelor's degree in Psychology, Social Work, Public Health, or a related field.
• Experience working with children, adolescents, young adults, and families.
• Strong organizational skills with excellent time management and attention to detail.
• Ability to work collaboratively as part of a multidisciplinary team while managing an independent caseload.
• Bilingual skills are preferred.

Responsibilities

• Support the Clinical Coordinator with client registration, documentation, and other administrative functions related to the PEAT program.
• Receive referrals from school-based clinicians for clients and families requiring care coordination, focusing on unmet basic needs.
• Identify and connect clients with appropriate community resources and services, coordinating referrals, follow-up, and ongoing engagement.
• Build trusting, supportive relationships with clients and their families through consistent communication and advocacy.
• Collaborate with clients and families to establish individualized goals and provide ongoing monitoring and support.
• Conduct outreach and engagement activities through in-person visits, telephone calls, mail, email and other communication methods.
• Complete initial and ongoing needs assessments to identify barriers to care, including transportation, housing and food insecurity, access to resources, social supports, language needs, literacy, and cultural preferences.
• Provide culturally responsive education, information, and support to clients and families regarding available health and behavioral health services.
• Assist families in securing transportation for appointments, evaluations, and other healthcare services.
• Participate in community meetings, health fairs, and outreach events to increase awareness of available services and strengthen community partnerships.
• Collaborate with multidisciplinary teams, including School-Based Program staff and the PEAT team, to coordinate care and support positive client outcomes.
• Attend weekly team meetings and contribute to care planning, case reviews, and program development.

Skills

Strong organizational skills

Excellent time management

Collaborative in multidisciplinary团队

Experience with children and families

Education

Bachelor's degree in Psychology, Social Work, Public Health, or related field

Job description

River Valley Counseling Center, Inc. in Easthampton, MA is hiring a Care Coordinator to support the PEAT program and School-Based Program.

You will connect clients with community resources, address barriers to care, and promote engagement with behavioral health and social supports, collaborating with clinicians, schools, and partners. The role emphasizes coordinating referrals, assessments of barriers (transportation, housing, food insecurity, language needs), and providing ongoing monitoring