Client Intake & Referral Specialist

River-Valley-Counseling; Chicopee (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Professional development

Benefits package

Multidisciplinary team

Community impact

Job summary

River Valley Counseling Center, Inc. is seeking a Central Registration Coordinator to be the first contact for potential clients and referrals in Chicopee, MA.

You will handle inquiries, complete initial contact forms, and verify insurance with the Billing Office to route referrals appropriately. The role also supports reporting, record-keeping, and other administrative tasks to ensure efficient office operations.

Qualifications

• High school diploma or GED required.
• 1–2 years reception/administrative experience preferred.
• Bilingual abilities and attention to detail are essential.

Responsibilities

• Respond to calls from potential clients/referral sources within 24 hours.
• Document inquiries and complete Initial Contact Forms.
• Verify insurance eligibility and authorizations with Billing Office.
• Provide reporting and data for staff and management.
• Support administrative department projects as needed.

Skills

Bilingual

Customer service

Administrative support

Education

High School diploma or GED

Job description

River Valley Counseling Center, Inc. is seeking a Central Registration Coordinator to be the first contact for potential clients and referrals in Chicopee, MA.

You will handle inquiries, complete initial contact forms, and verify insurance with the Billing Office to route referrals appropriately. The role also supports reporting, record-keeping, and other administrative tasks to ensure efficient office operations.