Intake & Authorization Coordinator

Northeast Family Services; Worcester (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental & vision

401k with up to 4% match

Paid vacation and holidays

Sick time including mental health days

Company laptop and cell phone

Job summary

Northeast Family Services is seeking an Intake and Authorization Specialist to manage the registration and admissions process for five regions in Massachusetts. You will answer calls, gather referrals, verify insurance, and schedule appointments, supporting a multidisciplinary team including program directors, clinicians, and nurses.

The role requires organization, attention to detail, and working knowledge of payer portals, co-pays, deductibles, and health benefits.

Qualifications

• Minimum of 2 years' experience in patient intake and scheduling
• Working knowledge of insurance benefits and authorizations
• Prior MA Medicaid experience preferred
• Proficient computer literacy, including Microsoft Office and EHR
• Access to high speed internet for Full Time positions

Responsibilities

• Manage registration and admissions processes for five MA regions
• Answer incoming calls and gather referral information
• Verify insurance coverage and authorizations
• Schedule clients’ appointments

Skills

Communication

Customer service

Problem solving

Time management

Organizational skills

Interpersonal skills

Team collaboration

Education

HS Diploma

Tools

EHR

Microsoft Office

Payer portals

Job description

Northeast Family Services is seeking an Intake and Authorization Specialist to manage the registration and admissions process for five regions in Massachusetts. You will answer calls, gather referrals, verify insurance, and schedule appointments, supporting a multidisciplinary team including program directors, clinicians, and nurses.

The role requires organization, attention to detail, and working knowledge of payer portals, co-pays, deductibles, and health benefits.