Central Registration Coordinator

River Valley Counseling; Chicopee (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Professional development

Benefits package

Multidisciplinary team

Community impact

Job summary

River Valley Counseling Center, Inc. is seeking a Central Registration Coordinator to be the first contact for potential clients and referrals in Chicopee, MA.

You will handle inquiries, complete initial contact forms, and verify insurance with the Billing Office to route referrals appropriately. The role also supports reporting, record-keeping, and other administrative tasks to ensure efficient office operations.

Qualifications

• High school diploma or GED required.
• 1–2 years reception/administrative experience preferred.
• Bilingual abilities and attention to detail are essential.

Responsibilities

• Respond to calls from potential clients/referral sources within 24 hours.
• Document inquiries and complete Initial Contact Forms.
• Verify insurance eligibility and authorizations with Billing Office.
• Provide reporting and data for staff and management.
• Support administrative department projects as needed.

Skills

Bilingual

Customer service

Administrative support

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clerical Staff Full Time Chicopee, MA, US

Salary Range: $21.00 To $21.50 Hourly

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Central Registration Coordinator!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

The Central Registration Coordinator serves as the first point of contact for potential clients and referral sources, ensuring all calls are responded to promptly and professionally within 24 hours. This role is responsible for documenting inquiries, completing initial contact forms, verifying insurance eligibility and authorizations in collaboration with the Billing Office, and directing referrals to appropriate services or external facilities when needed. The position also supports reporting, record-keeping, administrative projects, and other departmental tasks to ensure efficient office operations.

Key Responsibilities:

• Responds to all calls from potential clients and referral sources on a daily basis or within 24-hours of the call.
• Documents all calls that come into Central Intake and make recommendations for referral to another facility when appropriate. Access to information and referral materials will be provided.
• Completes all Initial Contact Forms and checks insurance eligibility and authorizations in collaboration with the Billing Office.
• Provides reporting, statistics and other data to staff and management as requested.
• Assist administrative department in projects as needed.

Qualifications:

Required:

• A High School diploma or GED.
• 1-2 years’ experience as a receptionist, administrative assistant or other office work. A commitment to customer service and client contact is required. Experience in human services or working in a physician’s office preferred
• Bilingual. Attentive to details and organized.

What we Offer:

• Opportunities for professional development and continuing education
  
• Competitive benefits package
  
• Collaboration with a compassionate, multidisciplinary team
  
• The chance to make a real difference in our communities

Summary of Benefits:

• Salary Range: $21 - $21.50

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

• Generous time off benefits for eligible positions
• Exclusive employee discounts
• Excellent and affordable insurance including health, vision, dental and pet insurance.
• 403b match
• Retention Payments offered to licensed and licensed eligible clinicians!