Central Registration Coordinator

RIVER VALLEY COUNSELING CENTER, INC; Chicopee (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Supportive environment

Professional development

Competitive benefits

Multidisciplinary team

Community impact

Job summary

River Valley Counseling Center, Inc. in Chicopee seeks a Central Registration Coordinator to be the first point of contact for potential clients and referral sources, ensuring inquiries are answered within 24 hours.

You will document inquiries, complete Initial Contact Forms, and verify insurance eligibility in collaboration with the Billing Office. You will also direct referrals to appropriate services or external facilities when needed and support reporting, record-keeping, and other

Qualifications

• High School diploma or GED required.
• 1–2 years’ experience in receptionist/administrative role.
• Bilingual with strong attention to detail.

Responsibilities

• Respond to all calls from potential clients or referral sources within 24 hours.
• Document inquiries and complete Initial Contact Forms.
• Verify insurance eligibility and authorizations with Billing Office.
• Provide reporting and data as requested to staff and management.
• Assist administrative department in projects as needed.

Skills

Bilingual

Customer service

Organized

Attention to detail

Education

High School diploma or GED

Job description

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Central Registration Coordinator!

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

The Central Registration Coordinator serves as the first point of contact for potential clients and referral sources, ensuring all calls are responded to promptly and professionally within 24 hours. This role is responsible for documenting inquiries, completing initial contact forms, verifying insurance eligibility and authorizations in collaboration with the Billing Office, and directing referrals to appropriate services or external facilities when needed. The position also supports reporting, record-keeping, administrative projects, and other departmental tasks to ensure efficient office operations.

Key Responsibilities:

• Responds to all calls from potential clients and referral sources on a daily basis or within 24-hours of the call.
• Documents all calls that come into Central Intake and make recommendations for referral to another facility when appropriate. Access to information and referral materials will be provided.
• Completes all Initial Contact Forms and checks insurance eligibility and authorizations in collaboration with the Billing Office.
• Provides reporting, statistics and other data to staff and management as requested.
• Assist administrative department in projects as needed.

Qualifications:

Required:

• A High School diploma or GED.
• 1-2 years’ experience as a receptionist, administrative assistant or other office work. A commitment to customer service and client contact is required. Experience in human services or working in a physician’s office preferred
• Bilingual. Attentive to details and organized.

What we Offer:

• A supportive, mission-driven work environment
• Opportunities for professional development and continuing education
• Competitive benefits package
• Collaboration with a compassionate, multidisciplinary team
• The chance to make a real difference in our communities

Summary of Benefits:

• Salary Range: $21 - $21.50

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

• Generous time off benefits for eligible positions
• Exclusive employee discounts
• Excellent and affordable insurance including health, vision, dental and pet insurance.
• Mileage reimbursement
• 403b match
• Retention Payments offered to licensed and licensed eligible clinicians!
• CEU reimbursement