Bilingual Case Manager for Survivor Support

Sanctuary for Families; New York (NY); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employer-paid life insurance

Employer retirement contribution

Paid time off (Holidays, Vacation, PFL

Generous Leave Policy

Flexible spending account / Health sav

Student loan assistance

Tuition reimbursement program

Gym reimbursement program

Wellness program and rewards

Job summary

Sanctuary for Families is seeking a Case Manager to join the Anti-Trafficking Initiative in New York. You will manage a direct service caseload, provide crisis intervention, assist with housing and benefits, and coordinate with legal and healthcare partners.

The role requires bilingual English/Spanish, trauma-informed approach, and strong writing/interpersonal skills. Hybrid schedule and comprehensive benefits are offered to support survivors with wrap-around services.

Qualifications

• B.A. or relevant work experience required.
• Bilingual English/Spanish required.
• Ability to work respectfully with clients from diverse backgrounds.
• Experience with immigrant communities and trauma survivors; trauma-informed care.
• Experience navigating NYC public benefits programs and housing resources.
• Strong ability to work independently.
• Excellent judgment, multitasking, and organizational and problem-solving skills.
• Outstanding writing and editing skills.
• Strong interpersonal, organizational, and communication skills.
• Persistent and flexible to deliver excellent service.
• Positive and solution-oriented, especially under pressure.
• Computer literacy.
• Energetic, dedicated and passionate about Sanctuary's mission.

Responsibilities

• Conduct thorough needs assessments and develop individualized service plans.
• Coordinate case management services under supervision.
• Provide immediate support, safety planning and crisis intervention; coordinate referrals.
• Help clients secure safe housing and coordinate temporary shelter as needed.
• Assist clients in applying for public benefits such as Medicaid, food stamps, cash assistance, and childcare subsidies.
• Provide job readiness support including resume building and job search assistance.
• Assist clients in accessing educational opportunities, including ESL, GED, and higher education.
• Connect clients with legal, health, mental health, and educational services.
• Mentor and train interns and prepare grant-related documentation.
• Advocate with service providers and agencies to ensure needed support.
• Collaborate with ATI attorneys to ensure wrap-around services.
• Maintain and submit grant documentation with ATI leadership.
• Support compliance with funder reporting and data tracking.
• Maintain electronic client records in Salesforce and provide admin support.
• Perform other duties as directed by supervisors.

Skills

Bilingual English/Spanish

Case management

Trauma-informed care

Writing and editing

Interpersonal skills

Communication skills

Multitasking

Independent working

Problem-solving

Computer literacy

Education

B.A. or relevant work experience

Tools

Salesforce

Job description

Sanctuary for Families is seeking a Case Manager to join the Anti-Trafficking Initiative in New York. You will manage a direct service caseload, provide crisis intervention, assist with housing and benefits, and coordinate with legal and healthcare partners.

The role requires bilingual English/Spanish, trauma-informed approach, and strong writing/interpersonal skills. Hybrid schedule and comprehensive benefits are offered to support survivors with wrap-around services.